Data Analytics Trends of the Industry in Recent Years

Jonathan Askins, Chief Technology Officer/Director of Arkansas Division of Information Systems

Jonathan Askins is the CTO/director of Arkansas Division of information systems. Askins has more than twenty-five years of experience in business development, operations, contract negotiation, and management. He holds a bachelor’s degree in communications from the University of Montevallo in Montevallo, AL. 

What are some of the challenges impacting the public sector today?

Whether in the private or public sector, ensuring a competent and stable workforce is one of the greatest challenges in the current market. It is essential to recruit and retain qualified employees.

Cybersecurity is another significant issue that keeps CIOs and CISOs awake at night. The ever-present menace of cyberattacks is a constant source of concern. Protecting against cyberattacks is a top priority for businesses across the nation.

Moreover, modernization is an urgent concern. In order to remain competitive, businesses must update and improve their systems and procedures. Adapting to the rapid rate of technological development is essential for market success.

What are some of the trends impacting the marketplace today?

The trend toward centralization and consolidation of federated networks is one of the most notable developments in data analytics. Numerous organizations, including federated states, are investigating methods to consolidate their dispersed networks under a centralized roof. This strategy requires an understanding of the workflows and duties of these networks, followed by the application of cloud technology to accelerate and optimize their operations.

What are some of your recent project initiatives?

The network infrastructure of Arkansas has endured a significant transformation over the past 18 months. Previously, the state's network consisted of numerous systems, data centers, and applications that were separated and decentralized. A centralized data center has been established as part of the modernization initiative. This consolidation has enabled the statewide implementation of standardized backup and recovery procedures, enhanced security practices, and uniform entry/exit protocols. The previous isolated approach made it difficult to effectively enforce and monitor standards.

"The trend toward centralization and consolidation of federated networks is one of the most notable developments in data analytics. Numerous organizations, including federated states, are investigating methods to consolidate their dispersed networks under a centralized roof"

How do you envision the future of data analytics?

It is anticipated that the future of data analytics in the marketplace will have a significant impact, particularly in terms of enhancing consumer experiences and enhancing service delivery. As in Arkansas, there is a growing emphasis on adopting a customer-centric approach comparable to that of retailers in state governments. This requires identifying methods to make government services more accessible and user-friendly by gaining an understanding of the needs and preferences of the populace.

Using data analytics, state governments can gain insight into citizen behavior and preferences, allowing them to modify services and communication accordingly. By analyzing data, they can, for instance, determine which services are in high demand and proactively inform citizens about them. Moreover, they can expedite processes such as the renewal of car tags, driver's licenses, and hunting licenses, making it simpler and more convenient for citizens to interact with the state government.

The objective is to ensure that citizens are aware of and can readily access available services. This strategy is consistent with the concept of making it simple for citizens to interact with the state government, thereby enhancing overall citizen satisfaction and engagement.

What is your advice for budding professionals?

My advice to aspiring data analytics professionals would be to place emphasis on comprehending and appreciating people. As a leader, it is essential to take the time to comprehend and communicate with your subordinates. One of my mentors suggested that walking around is an effective method of management. Every day, I try and take a few minutes to walk through different departments, talk to people, and show a sincere interest in their lives. I also discuss work-related projects during these interactions.

It is essential that employees feel valued and comprehend the significance of their roles and their influence on others. When people feel valued, a positive culture emerges that promotes productivity and job satisfaction. This positive cycle contributes to an increase in the productivity, retention, and motivation of the entire workforce.

I would recommend prioritizing the development of a culture of appreciation and recognition in which employees feel appreciated for their contributions. By doing so, you can cultivate a motivated and engaged workforce, resulting in improved outcomes in data analytics and beyond.

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